ABOUT OUR MASS HYSTERIA
Our Mass Hysteria was founded in 2011 by our CEO, Luminary. Luminary is the driving force behind OMH and all our products; she personally designs and produces each one, always looking to make a design better or improve the function of a piece. Luminary's personal suit Rusty is our official mascot, and won the Gen Con 2012 Cosplay Contest. Fantasy/Historical division.
Digitally, the website, artwork and store are manned by Frisket, a webcollie that has been responsible for creating and managing the Fuzzforge.com website as well as their social media presence. If you've ever sent an email to OMH, you'ver likely worked with Frisket!
We're always happy to see folks at shows and look forward to seeing you when you're in need of some fuzz!
OUR MASS HYSTERIA - TERMS OF SERVICE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEB SITE, CONTACTING US, OR PLACING AN ORDER.
USE AND SITE CONTENT:
All images and content belong to OurMassHysteria.
Except as stated below, the contents of this web site may not be copied, reproduced, uploaded, sold, distributed, displayed, downloaded, posted or transmitted in any form without prior expressed written permission by OurMassHysteria. Modification of the content or use of the content for any other purpose, on any other web site or networked computer environment, is prohibited.
You may print and download to a computer, disk, or electronic device, any content for the purpose of private and non-commercial use.
You may not create a link from another website or document without expressed written permission from OurMassHysteria.
EXCLUSION ON OURMASSHYSTERIA:
OurMassHysteria makes no warranty that it’s website or content is free form malicious or impairing computer programs or viruses. Under no circumstances will OurMassHysteria be responsible or liable to you or any other entity for any direct, compensatory, indirect, consequential, or punitive damages that result from or relate to your use of the web site, or reliance on any of the materials or to any errors, inaccuracies, omissions or defects.
We reserve the right to take and use photos of any costume that we have made, including posting photos to this, or any website, as long as we made the costume, or any part of the costume, have taken the photo, own the photo, or have permission to use the photo.
We do not give out, sell, or otherwise repurpose any personal information.
Terms and Conditions – Commissions:
WARRANTY AND PRICES:
Any price quotes are subject to change. The amount of commission slots are limited per month. OurMassHysteria reserves the right to deny service to any customer. All work is guaranteed until final arrival at the customer’s destination. Any unauthorized alteration not made by OurMassHysteria voids the thirty (30) day warranty. Warranty period begins from date of delivery. Warranty covers defects of material and construction. Normal wear and tear is not covered by the warranty.
OurMassHysteria requires a 30% nonrefundable down payment to guarantee a completion date. Final payments must be received before the commission can be shipped. This 30% is calculated from the project's total cost of production. Late payment will result in a later completion date. OurMassHysteria provides payment invoices with a secure PayPal registry system. OurMassHysteria is a verified Paypal merchant. We are not responsible for lost or late payments.
Refunds for projects are processed through PayPal and are subject to fees; OurMassHysteria is not responsible for providing these fees.
Refunds for projects are available minus the non-refundable down payment. In the event of a refund, the project will be retained by OurMassHysteria and sold at its discretion. Full ownership of the project will be transferred to OurMassHysteria. (This does not include personal IP and will be altered to suit a mass market sale.) Projects are not sold in part; Projects are sold as a full unit and may not be purchased in part after the project has been commissioned.
OurMassHysteria requires all fullsuit commissions to complete and send a duct tape dummy. OurMassHysteria will provide a step by step tutorial that must be followed. Failing to follow the directions on the tutorial can result in the costume not fitting correctly for the intended wearer. You will be asked to remake sub-par duct tape dummies before the project can commence. OurMassHysteria will work within the confines of your design to ensure a comfortable fit. OurMassHysteria does not produce skin-tight suits for reasons of comfort, added wear, and hindered performance.
All customers must be at least 18 years of age before sending any payments. If under 18, a commission cannot be accepted under any circumstances. There are no exceptions.
LAST MINUTE CHANGES:
We ask that you do not make any changes to the costume once the price and completion date are set. Any changes made after can cause the price or completion date to change. We will work with you to cover any details before the commission is accepted. Please do not hesitate to ask about changes, as some minor changes will not effect the price or completion time.
Changes that will effect price and completion times include, but are not limited to: added colors, added markings, special requests, and anything that requires new materials to be ordered, built, or procured.
WORK IN PROGRESS PHOTOS AND UPDATES:
Work in progress updates and photos will be available on a case by case basis. OurMassHysteria will not automatically send work in progress photos when requested due to the time constraints a project requires. Once a project is started, it is the intention of OurMassHysteria to follow the design that was agreed upon in the initial contact phase of the commission.
OurMassHysteria will provide the Customer with an itemized list of their project’s components before starting to ensure accuracy. OurMassHysteria will occasionally provide photos during key portions of the project to ensure the project is proceeding as planned to the customers’ specifications.
Continued requests for work in progress photos and updates will not be answered.
Shipping is included in the price for any commission within the contiguous United States. We ship with USPS and require a signature upon delivery. All orders are equipped with tracking and delivery notification.
We do not currently offer international shipping.
OurMassHysteria requires concept art to begin work on a project. In order to obtain a quote, we require concept art of the costume. Concept art may be purchased or othewise obtained before a commission is placed – while OurMassHysteria is available to create this art, it is not required that OurMassHysteria create the art.
The ending product will be made based on the look of the reference art. Small differences may be present as the final size and shape of the costume will most likely be slightly differently shaped than the concept art.
OurMassHysteria is not responsible for including anything that is not present on the agreed concept art.
Anything agreed upon by both parties in writing, including email, is a binding contract. By accepting a commission from OurMassHysteria, you agree upon all terms of service. OurMassHysteria stores digital copies of all communication for our records, and we advise you to do the same.